What we cannot help with
We cannot access player accounts, release funds, confirm KYC checks or make exceptions to bonus terms. Those decisions sit with the operator you signed up with, and only its support team can act on them. If you contact us about such a case, we will redirect you to the right channel. We also cannot provide tax advice, confirm whether a specific operator is legal in your home country, or recommend bets.
How to reach us
The quickest route is email to our editorial inbox listed in the footer. For press and syndication requests, mention it in the subject line so the right editor picks it up. We do not use social media as a support channel — messages sent there may not be seen for days. Letters sent to our registered address will reach us, but email always moves faster and leaves a cleaner trail for both parties.
Response time
We aim to answer every email within two business days. Replies are sent from our editorial domain. If you receive a message that looks like it came from us but uses a different domain, treat it as suspicious and do not share personal data or payment details. During weekends and public holidays we still read incoming messages, but formal replies may wait until the next working day.